Reconnecting is hugely important, not only to our economy but to our sense of community and understanding of people around us. This summer is going to be about getting back to the things that we love. But it can also be about correcting some of the bad communication habits we’ve fallen into that have left us feeling out of touch and even angry at the world outside.
I wrote for the Arkansas Democrat-Gazette twice in 2020, both columns about how the COVID-19 pandemic created an unhealthy communication environment prone to misinformation and animosity.
Now that Arkansas and America are returning to normal, I wanted to write something to remind us of the community beyond our screens and encourage real social networking – even if we might be a little rusty. The piece relies on theory and research into social identity, relational maintenance, community structure, and affective dimensions of partisanship and trust.
How is mental illness depicted in entertainment? In news? What about the healthcare professionals who treat mental illness? And most importantly, do those media depictions influence public perceptions and behaviors?
Hate and harassment on social media is driving users away. The difficulty of exposing hate, protecting victims, and limiting censorship.
Any corner of the Internet that facilitates anonymity is going to attract trolls. Twitter is no different. Recently, you might have noticed users placing their names in multiple (((parentheses))). It all traces back to anti-Semitic groups. Members place this parenthetical “echo” around Jewish people or businesses when attacking them on social media, giving compatriots an easy way to search for the target and join in on the harassment. There was even a now-removed Google Chrome plugin that made echoing easy, by cross-referencing text against a database of Jews. Here’s what it looked like in action:
Vox has an explainer if you want to read more about how the echo was used, as well as how it and the Chrome plugin were discovered by the rest of us.
Point is, once the echo was exposed, Twitter users, Jewish or not, began putting the echo around their names and other content. Not only a symbolic stand, it also undermined the beacon system being used by the hate groups.
Want to raise awareness about anti-Semitism, show solidarity with harassed Jews & mess with the Twitter Nazis? Put ((( ))) around your name.
The echo was defeated by the rest of the social media community. But that also involved Google taking down the plugin, which violated its terms forbidding “promotions of hate.” And it involved Twitter banning a number of users who “promote violence against or directly attack or threaten” other users.
Facebook, Twitter, Google, and the like all have different policies on dealing with harassment and hate speech, as well as the ways in which they curate content. They range from Google’s broad ban on hate code to Twitter’s fairly specific ban on direct, violent threats. A few weeks ago, all three agreed to adhere to the European Union’s “code of conduct on illegal online hate speech,” which requires resolution of hate speech reports within 24 hours, be it by removing or restricting the content or the user responsible.
However, speech laws are more restrictive in the E.U. than in the U.S., and vary by country. It’s the service provider’s job to figure out if a particular post fails to meet legal standards in those various jurisdictions. Much like the Digital Millennium Copyright Act (DMCA), which YouTube already lets rightsholders wildly abuse, companies face penalties for failing to suppress content, but suffer no consequence for blocking everything in sight just to catch a small number of actual offenders.
It’s easy to see how the social media platforms could lean on the side of heavy censorship.
Whenever I teach a university-core communication course, I always include a bit of media literacy, even if it’s a speech/interpersonal-oriented class. If this will be the only exposure non-majors receive to the discipline, I believe one of the most practical skills I can teach them is how to be wise consumers and distributors of information.
This is how that played out in a classroom in Arkansas.